ABout-TOPP

FAQ

home-v2-1-640x1013

Roofer Group is a pioneer of renewable energy industry in China with 27 years that produces and develops renewable energy products.

Battery Performance, Charging & Storage

What are the advantages of lithium iron phosphate (LFP) batteries?

LFP batteries offer high safety, long cycle life (over 6,000 cycles), stable performance, and high thermal stability. They are eco-friendly, lightweight, and resistant to overcharging and deep discharge.

Q: What if I forget to turn off the charger once the battery is fully charged?

A:No worries—our charger is equipped with an automatic maintenance mode. Once the battery reaches full charge, it automatically stops active charging and maintains the optimal charge level without overcharging, ensuring your battery's safety and longevity.

Q: How to store the battery if it is not used for a long time?

A:Store the battery in a cool, dry place at around 50% charge. Avoid extreme temperatures and check the charge level every 3–6 months to prevent deep discharge.

Customization & Replacement Options

Can I have my own customized design for the product & packaging?

Yes, we offer OEM services to meet your needs. Just provide your designed artwork, and we will customize the product and packaging accordingly.

Can I replace the battery myself?

Some models feature user-replaceable battery packs, while others require professional servicing due to integrated power management systems. Always refer to the manufacturer's guidelines.

How can I get some samples?

We offer sample discounts for new customers. Contact our company to take advantage of our low-priced sample service.

Quality Assurance, Payment & Competitive Advantages

What’s the payment terms?

Our payment terms are 60% T/T deposit and 40% T/T balance payment before shipment.

How does your factory handle quality control?

We adhere to a strict quality control system. Our professional experts inspect the appearance and test the functions of every product before shipment.

Why should you buy from us rather than other suppliers?

1.Extensive R&D & Manufacturing Experience: Our products boast a five-year shelf life with dedicated after-sales support.
2.Advanced Product Performance & Customization: We offer industry-leading performance and can customize products to meet your specific needs.
3.Cost-Effective Solutions: We focus on cost control and improved cost performance, ensuring a win-win situation for our customers.